Shit Boys
Read this loud and clear: Don’t go to Pep Boys for an oil change. It took them 3 fucking hours to do it, even though I had an appointment for them to do it at 2pm.
My complaint to the BBB:
At 11:00 AM on June 26, 2001, I arrived at the Pep Boys at 487 S. Broadway in Denver, CO, looking to get my car’s oil changed. They told me it would be a 2 hour wait, so I asked if I could make an appointment, figuring ‘appointment’ meant I could come in at the time specified and receive the oil change service. They told me I could and we set an appointment up for 2:00 PM, same day. As 2pm rolled around, I found I was busy working in my home office, and asked that my wife go instead. She did. And didn’t get home until 5pm, exasperated and upset. She told me that we were never going to Pep Boys again. She told me that there wasn’t even anyone at the service desk when she arrived, and there continued to be no one there for at least 25 minutes. Our appointment was for 2pm, and it was now 2:30pm. Eventually, the car got the oil changed, and she came home. It took her 3 hours. Upset about this and that she paid full-price for the service, I called the manager of this particular Pep Boys and asked for her to do something about the fact that we were both upset with Pep Boys’ sub-par service. She resonded that their ‘appointments’ did guarantee service for the time specified, merely that you could get in line for service when your appointment came up. This enraged me, as I understand the term ‘appointment’ to mean that one would receive service at the agreed-upon time, not stand around and wait for it starting at that time. She apologized for the fact that the establishement was ‘busy,’ but did not once apologize for my being upset and for their lack of decent service and communication to my wife that it was still going to take 3 hours from our appointed time. Had she known that, she would have gone someplace else, and probably would have received better service. I am UTTERLY unhappy with the fact that we paid full-price for this service, and I am completely positive of my choice to never step foot near another Pep Boys again.
I refuse to simply accept that service this bad is okay. It is not.
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10 Replies to “Shit Boys”
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Send another copy over to the Federal Trade Commission. They’ll even send you a reply with any laws that may protect your rights.
http://www.ftc.gov
They were a world of help when I had to deal with a crooked online computer vendor…
because Big Government is good 🙂
Right before I left Denver, Pep Boys screwed me too. In fact, two different Pep Boys locations screwed me with the same kind of thing…make an appointment then wait. At one of them, I actually got there for the appointment and they said the mechanic had decided to take the day off, sorry. So they sent me to the other one, which threatened a multi-hour wait. It was right before Christmas, and traffic sucked (thus making driving to various locations a pain in the ass). I randomly pulled into this little Texaco station with a hand-lettered oil change sign off Alameda, and they changed my oil and did all the other stuff (air in tires, etc.) in ten minutes, for twenty bucks, despite the fact that they’d just flipped over the closed sign as I pulled up.
Which makes you wonder why Pep Boys gets any business at all.
It seems that businesses these days don’t believe in decent customer service! It has become so bad in general that I am finding my self keeping a list of “good” companies to go to and “baaaad” ones to avoid. I don’t think that this should have to be the case!!!!!!!!!!!!!
I think the Good and Bad companies should be on a list… maybe we can host it here? That would make a good piece of permanent Alternate content… maybe replacing the MacOS X Tips section??? Kev? Whadd’ya think?
Send another copy over to the Federal Trade Commission. They’ll even send you a reply with any laws that may protect your rights.
http://www.ftc.gov
They were a world of help when I had to deal with a crooked online computer vendor…
because Big Government is good 🙂
Right before I left Denver, Pep Boys screwed me too. In fact, two different Pep Boys locations screwed me with the same kind of thing…make an appointment then wait. At one of them, I actually got there for the appointment and they said the mechanic had decided to take the day off, sorry. So they sent me to the other one, which threatened a multi-hour wait. It was right before Christmas, and traffic sucked (thus making driving to various locations a pain in the ass). I randomly pulled into this little Texaco station with a hand-lettered oil change sign off Alameda, and they changed my oil and did all the other stuff (air in tires, etc.) in ten minutes, for twenty bucks, despite the fact that they’d just flipped over the closed sign as I pulled up.
Which makes you wonder why Pep Boys gets any business at all.
It seems that businesses these days don’t believe in decent customer service! It has become so bad in general that I am finding my self keeping a list of “good” companies to go to and “baaaad” ones to avoid. I don’t think that this should have to be the case!!!!!!!!!!!!!
I think the Good and Bad companies should be on a list… maybe we can host it here? That would make a good piece of permanent Alternate content… maybe replacing the MacOS X Tips section??? Kev? Whadd’ya think?
Never go to pep boys for an oil change, they are a full service garage and you will never get it done in a timely fashion. Oil changes should be done at a Jiffy Lube or Grease Monkey as that is all they do, you know going in how busy they are as there will be an obvious line.
Never go to pep boys for an oil change, they are a full service garage and you will never get it done in a timely fashion. Oil changes should be done at a Jiffy Lube or Grease Monkey as that is all they do, you know going in how busy they are as there will be an obvious line.