ATT.com Sucks It
I’m really getting sick of these giant corporations that have unusable and totally useless web sites (ATT.com being the subject of this post). It’s really past the point of being acceptable. The ‘Assistance’ section (which I clicked on with a huge helping of uncertainty) actually contained this sentence: ‘Looking for something on our web site? Try SEARCHING,’ and then displayed a search box for my searching needs. No, AT&T, I’m not looking for anything on your web site, I’m just sitting here, staring at the retarded pictures and horrible design that surrounds your lack of information.
Here’s a letter I sent to ATTBroadband.com (why the fuck is my Digital CABLE for my TV considered broadband?).
I just wanted to let you know that ATT.com and ATTBroadband.com are possibly the most horribly designed websites on the web. I could not find the information I was looking for, and had I been less net-savvy, I probably wouldn’t have even considered letting you know. Your sites adhere to ZERO usability standards, and as a web designer, I can tell you that the delivery of information is the most important function of a website, not brand management or showing me silly pictures of people watching TV (like on the top frame of this page). ATT.com has an ‘online billing’ functionality, and it is not in any way, shape or form indicative that this service is only available for certain AT&T services, digital cable not being one of them. The online form simply suggested that my phone number was wrong, not that the product I was trying to pay for is not supported. So I cannot pay my digital cable bill digitally, which is ridiculous. You people need some serious help as far as your web site goes, and from what I’ve heard, that’s not the only place.