I swear the world's coming to an end..
In the past 3 days, I’ve spoken on the phone to 2 entites who normally would be assumed to have terrible customer service / phone support: Qwest and the fucking IRS. In BOTH cases, however, I’ve had nothing but helpful people on the other end, eager to help me reach my goal, and pleasant to talk to. Is that insane, or what? Qwest, and the IRS! The federal fucking government, and a company whose size could rival it. Helpful people on the other end of the phone, all 3 calls I’ve had to make. Weird.
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6 Replies to “I swear the world's coming to an end..”
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Clearly, you ran into two new employees that haven’t been fully trained yet.
And you were authorized to discuss the phone account…incidentally, which one needed more information to verify your identity?
i’ve had no trouble setting up services (internet, not phone) with Qwest, even though the statement is in fact in my wife’s name. All they ever asked for was the phone number the services are on, and what our address is. that’s it. the IRS asked for SSNs.
Clearly, you ran into two new employees that haven’t been fully trained yet.
And you were authorized to discuss the phone account…incidentally, which one needed more information to verify your identity?
i’ve had no trouble setting up services (internet, not phone) with Qwest, even though the statement is in fact in my wife’s name. All they ever asked for was the phone number the services are on, and what our address is. that’s it. the IRS asked for SSNs.